What Shipping Methods Are Available?
The Netherlands:
Standard Shipping € 0, – (FREE)
GLS FlexDelivery – Express shipment (with tracking code) € 3.95 (Parcelshop GLS), see more information under the heading: “FlexDelivery”
Europe:
Standard Shipping (3-8 working days): € 0, –
Express shipping (with tracking code) from € 4.95 (See calculation in the shopping cart)
Do You Ship Internationally?
We ship to all countries in Europe.
How Long Will It Take To Get My Package?
Netherlands: 1-2 workdays
Belgium:1-3 workdays
France:2-3 workdays
Germany: 1-3 workdays
Denmark:1-3 workdays
United Kingdom: 1-3 workdays
Payment
What Payment Methods Are Accepted?
Via MultiSafePay
iDEAL, Bank Transfer, INCASSO, Maestro, Visa, MasterCard, Belgian Mister Cash, German Giropay and DIRECTebanking.
iDEAL
iDEAL is the online payment system developed by nine of the largest banks in the Netherlands, namely ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers.
Bank transfer
In this case, the amount is transferred via a regular bank transfer. You will receive an e-mail from the MultiSafepay system with all the necessary information for the bank transfer to take place correctly. Please note: when you use this payment method, we can not deliver your order within 24 hours. Consider one to three working days transfer time.
Maestro
Easy and fast online payment via Maestro, for customers who have a bank card with the red-blue Maestro logo.
Visa
Worldwide Visa is the number 1 in Credit Cards. Visa stands for an easy and secure way of paying.
MasterCard
MasterCard has grown into a fully-fledged credit card network and can be compared to Visa. Customers with a MasterCard can easily purchase products online. They can pay quickly and efficiently with a MasterCard.
Mister Cash
Bancontact / Mister Cash is the online payment system developed by the joint banks in Belgium, namely Belfius, BNP Paribas, ING, FINTRO, KBC, CBC, AXA bank, VDK Spaarbank and Record Bank.
GiroPay
Giropay is an online payment platform from the German banks. Giropay is supported in Germany by the following banks: Sparkassen, Postbank, Volksbanken Raiffeisenbanken, MLP, Cronbank, Readybank, CVW Privatbank, PSD Bank.
SofortBanking (formerly DIRECTebanking)
SofortBanking is an online European payment platform that does not depend on a particular bank. The payment method for 45 million customers in Germany, Austria, Switzerland and Belgium who pay securely and quickly in this way.
Multifactor – Postpay (Netherlands)
In addition to the familiar payment options such as iDEAL, Visa and Mastercard, Femitique also offers you the payment option ‘Pay after Reception’. Note: We charge € 2.95 for this payment method for the administrative processing and the credit check when placing your order. This amount must be paid at all times even if you return your order.
With the payment option ‘Pay After Receipt’, the financial settlement of the digital invoice is taken over and handled by MultiFactor, a subsidiary of Multisafepay. The payment term is 14 days. The maximum value of the order can not exceed € 300.00. If the value of your shopping basket exceeds this amount, this payment option will not be shown within the online checkout.
AfterPay – Postpay (Belgium)
AfterPay carries out the complete post-payment process for Femitique.nl. This means that you view and pay for your payment overview from AfterPay via the online environment MijnAfterPay. AfterPay keeps you informed via e-mail when a payment overview is ready. To approve your request for postpay, AfterPay carries out a data check. AfterPay applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with AfterPay is not authorized, you can of course pay your order with another payment method. You can always contact AfterPay for questions. For more information we refer you to AfterPay.
PayPal
PayPal is an easy, safe and fast way to pay online.
Is Buying On-Line Safe?
Ordering is 100% secure via SSL and MultiSafePay.
The safest way to order online is by selecting: PayPal or a pay after delivery method
Orders & Returns
How do I place an Order?
We would like to help you with your order, unfortunately it is not possible to place your order by telephone. We can, however, help you to order by telephone or live chat. We also have a short explanation in 4 simple steps how to order easily and safely. Ordering is 100% secure via SSL and MultiSafePay.
Step 1: Select the size and color for most articles and then click on ‘In shopping cart’.
Step 2: You are now in the shopping cart. Check the details of your order and click on ‘Continue to checkout’ to pay. If you want to order several articles, click on ‘Continue shopping’.
Step 3: You are now at the ‘Checkout’ window. Enter your details and choose your payment method. If necessary, create an account to view your orders later or order faster in the future. Then click on ‘Place order’; you will now be redirected to the payment method you have chosen.
I have not received an order confirmation?
Within a few minutes after your order you will receive an order confirmation by e-mail. Did you not receive the order confirmation? First check your Spam / Advertising / Undesirable folders or use the search function in your mail program! Mark the received e-mail as “desired” to stay informed of your delivery! If you do not find the order confirmation in your mailbox, check whether the payment has been completed and whether you have entered your e-mail address correctly. If you have not received an order confirmation, please contact customer service
How Can I Cancel Or Change My Order?
If you want to change or cancel your order? Please email or phone us before 17:00 hour. So we can change or cancel the order.
Do I need an account to place an order?
it’s not necessary to create an account to order. your can also place an order as guest account
How Do I Track My Order?
When your order is packed you will get a tracking code by email.
How Can I Return a Product?
Are you not satisfied with a purchased item or is the size not right? Then you can easily return / exchange your order within 14 days of receipt. You will then receive the new desired item or your purchase price. The shipment must be sent in the original or other proper packaging. With this shipment you can add the form from your digital order confirmation or a handwritten note with your order name and whether you want to exchange or return.
You can return the product to:
Femitique
Customer service
PO Box 169
1560AD Krommenie
The Netherlands
The costs for returning are for the customer, unless it can be shown that the error was caused by us. In this case, we will reimburse you for the costs incurred. We advise you to return your order with a track & trace (PostNL mailbox package or package). The return shipment is for your own risk and own account. Own risk means that Femitique is not liable for damage or loss of returned items. In case of not or insufficient postage of your return, we are forced to collect the costs of the return of the return amount you receive.
Your return must be complete, not worn and undamaged with the item cards still attached. We can not take back articles that contain smoke or food air. We kindly ask you – from a hygienic point of view – when wearing a slip, to wear your own pants.
Tip: Did you receive the package in a mailbox box? Then you can choose a PostNL mailbox package with your return, which saves considerably on the return costs.
If you have not received an automatic e-mail after 7 working days from your return processing, please contact customer service.
